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Learning Objectives

At the end of this webinar, participants will be able to:

•             Describe the difference between production- and relationship-based organizational culture

•             Understand the role and power of story-telling in organizational work life

•             Immediately implement one or more appreciative practices in their workplace

“Creating A Culture of Compassion Using Appreciative Inquiry"

November 14, 2017

4:00–5:00 PM ET

Presented by:

Richard Frankel, Professor of Medicine and Geriatrics at Indiana University School of Medicine (IUSM) and a staff member in the Education Institute of Cleveland Clinic

Harry (Bud) Isaacson, MD, FACP, Assistant Dean for Clinical Education and Associate Professor of Medicine at the Cleveland Clinic Lerner College of Medicine (CCLCM)

Service economies, like healthcare, are relationship-based and sensitive to the local cultural context in which they operate. In the 1980s, David Cooperrider, a professor at Case Western University and a student of organizational behavior, noted that when organizations focused on what they were doing well, and how to get more of it, the quality of both goods and services improved.  Dubbed “Appreciative Inquiry” (AI), this positive approach to organizational culture has grown exponentially and there is evidence to show that it is good for both employees and the bottom line.

In this webinar, we will review the history of AI and focus especially on the use of appreciative story-telling as an organizational culture change strategy. We will also illustrate some simple techniques for bringing AI to participants’ organizations with optimal chances for success.

Everyone is invited to attend the Compassion in Action webinars.

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The Schwartz Center for Compassionate Healthcare

617.724.4746 | theschwartzcenter.org | info@theschwartzcenter.org